By using the www.futurefactorysa.co.za web site or agreeing to any quotations (“Future Factory SA” or “Our Site”), you (“the user” or “you” or “the buyer”) agree to be bound by the following terms and conditions (the Terms of Use or the “Agreement”).

Payments

We make use of PayFast payment gateway for the convenience of multiple payment methods. Please view the PayFast user agreement here for further information.

Shipping

We make use of The Courier Guy services for all deliveries. Please view The Courier Guy terms and conditions for further information.

Returns and refunds

Please inspect your order the moment it arrives. If you find that your order is defective and according to these terms and conditions you believe that a replacement is warranted, you may contact us within 2 days of delivery to request a replacement. Please take note that any request exceeding 2 days after delivery will not be valid for replacement. Only return your order upon the request of Future Factory SA admin and for no other reason. The decision to offer a refund or a replacement is entirely up to Future Factory SA and unless otherwise notified, it is the responsibility of Future Factory SA to carry the associated costs.

In the event of returns due to the buyers mistake or remorse, Future Factory SA will endeavour to remedy the situation but can not be held liable for any costs incurred in the process.

The timeline of processing returns may vary based on courier times that can be affected by seasonal workloads.

Price-match

If the client finds a lower manufacturing price for the same product, quantity, and quality specifications offered by our company, we will match the price. However, please note that price matching may result in a longer turnaround time as we may need to prioritize existing orders in our production queue. To claim a price-match, the client must provide written proof of the competitor’s quote, and we reserve the right to verify the accuracy of the quote. This price-match policy only applies to quotes provided within 72 hours of the client’s initial request for a quote.

Right to refuse service

Future Factory SA reserves the right to refuse services and products to anyone, for any reason including but not limited to, machine limitations, poor model design or lack of capacity to fulfil customer expectations. Future Factory SA may at its sole discretion, cancel any order at any time and provide a full refund where payments have been made.

Customer data

Please see our Privacy Policy.

Services

Our services consist of a wide range of technologies, each with their own inherent limitations. By making use of our services, you agree to consider these limitations when requesting services to be rendered based on your designs. The selected materials, processes and its indented application is at the sole discretion of the user. Future Factory SA warrants that the end product will be free of any reasonable defects that are not caused by the model, selected material or requested process.

Lead times

Lead times are estimated at the time of requesting a quote. In no way does a lead time act as a guarantee but rather a guideline for expectations.

Liabilities

In no event will Future Factory SA be held liable for any damages, whether it be direct, indirect, or in any way related to the usage of Our Site or a result thereof. This includes but is not limited to any loss, injury, suffering or damages.

Severability

If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect.

Choice of Law

This Agreement shall in all respects be interpreted and construed with and by the laws of South Africa and disputes arising under this Agreement will be adjudicated by the courts of South Africa.

Client-Supplied Materials and/or Blanks for Laser Cutting and Laser Engraving by Future Factory SA

The client acknowledges and agrees to the following terms and conditions when providing their own materials and/or blanks for laser cutting and laser engraving services by Future Factory SA:

  1. Material Suitability: The client acknowledges that Future Factory SA may provide guidance and recommendations regarding the suitability of materials and/or blanks for laser cutting and laser engraving. However, it is the client’s sole responsibility to ensure that the supplied materials and/or blanks align with the guidance and recommendations provided by Future Factory SA. Future Factory SA shall not be held liable for any issues arising from the client’s failure to provide materials and/or blanks that meet the recommended suitability criteria.
  2. Quality Control: While we exercise the utmost care and diligence in handling client-supplied materials and/or blanks, variations in material quality and characteristics are beyond our control. Future Factory SA does not guarantee the quality, consistency, or integrity of client-supplied materials and/or blanks and cannot be held responsible for any defects, impurities, or inconsistencies in such materials.
  3. Damages: Future Factory SA will take reasonable precautions during the laser cutting and laser engraving processes. However, these processes inherently carry some risk of damage or unintended alterations to the supplied materials and/or blanks. The client acknowledges and accepts this risk and releases Future Factory SA from any liability for any such damage, including but not limited to discoloration, warping, or surface imperfections.
  4. Additional Costs: In the event of equipment damage or increased processing time due to the characteristics of client-supplied materials and/or blanks, additional charges may apply. The client will be notified of any extra costs before the project proceeds.
  5. Indemnification: The client indemnifies and holds Future Factory SA, its employees, agents, and affiliates harmless from any and all claims, damages, losses, or liabilities resulting from the use of client-supplied materials and/or blanks, including but not limited to claims from third parties.
  6. Limited Warranty: Future Factory SA provides no warranty, express or implied, regarding the performance or outcomes of laser cutting and laser engraving using client-supplied materials and/or blanks.

By proceeding with the use of client-supplied materials and/or blanks for laser cutting and laser engraving by Future Factory SA, the client acknowledges that they have read, understood, and accepted the terms and conditions outlined in this disclaimer.